The live launch session will kick-off the Onboarding Academy. Through this initiative, Microsoft trains and certifies students and professionals in the most in-demand Microsoft Dynamics and Power Platform solutions to encourage the incorporation of the best talent on the market into teams and projects in the Microsoft channel.

In this course we will provide a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement aIn this course we will provide a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps.

In this course we will provide a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement aIn this course we will provide a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps.

In this course we will provide insights into how to configure Microsoft Power Platform solutions and apps, create application enhancements and custom user experiences. You will also learn how to perform data conversions, implement custom process automation, create custom visualizations, and design integrations to provide seamless operation with third party applications and services.

In this series of live online hands-on lab sessions, you will be provided with resources to practice the related lab exercises for the course PL-200 Microsoft Power Platform. You will be assisted online by a lab proctor during these sessions. The practice environment provided will remain available for 30 days from the start date.

In this course we will provide insights into how to configure Microsoft Power Platform solutions and apps, create application enhancements and custom user experiences. You will also learn how to perform data conversions, implement custom process automation, create custom visualizations, and design integrations to provide seamless operation with third party applications and services.

In this series of live online hands-on lab sessions, you will be provided with resources to practice the related lab exercises for the course PL-200 Microsoft Power Platform. You will be assisted online by a lab proctor during these sessions. The practice environment provided will remain available for 30 days from the start date.

In this course we will provide insights into how to configure Microsoft Power Platform solutions and apps, create application enhancements and custom user experiences. You will also learn how to perform data conversions, implement custom process automation, create custom visualizations, and design integrations to provide seamless operation with third party applications and services.

In this series of live online hands-on lab sessions, you will be provided with resources to practice the related lab exercises for the course PL-200 Microsoft Power Platform. You will be assisted online by a lab proctor during these sessions. The practice environment provided will remain available for 30 days from the start date.

In this course we will provide insights into how to configure Microsoft Power Platform solutions and apps, create application enhancements and custom user experiences. You will also learn how to perform data conversions, implement custom process automation, create custom visualizations, and design integrations to provide seamless operation with third party applications and services. As well, you will count with a support speaker to interact with you during the training and solve all your doubts.

In this series of live online hands-on lab sessions, you will be provided with resources to practice the related lab exercises for the course PL-200 Microsoft Power Platform. You will be assisted online by a lab proctor during these sessions. The practice environment provided will remain available for 30 days from the start date.

In this practice session for PL-200: Microsoft Power Platform Functional Consultant, we will focus on the format of the exam, the different types of questions you can see in the exam with examples, and the best strategy you can follow while taking the exam online. In this instructor led practice session, you will also be able to get answers to common questions related to the exam topics.

During these hands-on workshops, you will be testing your skills in:

• Building a canvas app
• Using Power Apps Studio
• Using Power Apps tools and components like edit forms, gallery control, Data cards, Date pickers, etc and
• Connecting to a data source and managing data Enforcing validations and app controls

In this course we will provide insights into how to implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics. You will also learn about configuring and expanding the core functionality of leads, contacts, accounts, opportunities, and supporting entities to map to the sales processes in place at the organization.

In this series of live online hands on labs sessions you will be provided with resources to practice the related lab exercises for the course MB-210: Microsoft Dynamics 365 Sales Functional Consultant. You will be assisted online by a lab proctor during these sessions. The practice environment provided will remain available for 30 days from the start date.

In this practice session for MB-210: Microsoft Dynamics 365 Sales Functional Consultant, we will focus on the format of the exam, the different types of questions you can see in the exam with examples, and the best strategy you can follow while taking the exam online. In this instructor led practice session, you will also be able to get answers to common questions related to the exam topics.

In this course, we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.

In this series of live online hands on labs sessions you will be provided with resources to practice the related lab exercises for the course MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant. You will be assisted online by a lab proctor during these sessions. The practice environment provided will remain available for 30 days from the start date.

In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.

In this series of live online hands on labs sessions you will be provided with resources to practice the related lab exercises for the course MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant. You will be assisted online by a lab proctor during these sessions. The practice environment provided will remain available for 30 days from the start date.

In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.

In this practice session for MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant, we will focus on the format of the exam, the different types of questions you can see in the exam with examples, and the best strategy you can follow while taking the exam online. In this instructor led practice session, you will also be able to get answers to common questions related to the exam topics.

During these hands-on workshops, you will be testing your skills in: •Setting up products in Dynamics 365 Sales •Managing security roles Creating business process flows •Creating dashboards •Managing Cases in Customer service, and •Working with entitlements Managing queues